Agencies have plenty of software options that are sleek and simple. Some promise quick fixes, while others are generic platforms, rebranded for this space. On the surface, they seem appealing; until your agency grows, your needs expand, and you realize the tool you chose can’t keep up!
That’s where Orchid JMS stands apart. We’re not just another software vendor. We’re your partner in building efficient, transparent, and well-supported journeys for every client you serve.
Growing With You, Not Past You
We often hear from agencies that they “outgrew” other systems. Those platforms handled matching, messaging, or another portion of the journey, but once the agency scaled, cracks began to show. Workarounds multiplied, spreadsheets returned, and staff felt stretched thin.
At Orchid, we designed our platform differently. We’re more comprehensive, which means we can feel more complex at first. But that’s because we don’t just solve today’s problems…we prepare you for tomorrow’s.
- Adding more surrogates or donors? We scale with you.
- Navigating new legal requirements? We’ve got it covered.
- Expanding across states or borders? We’re already built for it.
You won’t wake up one day and realize you’ve “outgrown” Orchid JMS, because we designed it to grow with you.
More Than Software: A True Partnership
Most platforms stop at onboarding. They’ll show you the basics, point you to a help center, and then leave you on your own. That’s not how we work.
Every month, Orchid clients receive dedicated hours of live, expert support. Not a chatbot, but real humans who know your agency’s workflows and challenges inside and out.
Our team doesn’t sit on the sidelines. We embed ourselves into your success; proactively checking in, troubleshooting, training, and improving. When clients tell us it feels like our team has become part of theirs, we know we’re doing our job.
Covering the Entire Journey
Some tools focus narrowly on one piece of the puzzle: surrogate or donor discovery, client communication, or generic CRM functions. Orchid JMS brings it all together.
- Intended parent, surrogate, egg donor, and sperm donor user portals
- Contract tracking
- Admin and Client Task Management
- Secure communication
- Reporting and oversight
Everything agencies need in one place, built for the realities of family building journeys. No patchwork systems. No cobbling together mismatched tools. Just clarity and control.
Peace of Mind, Not Just Features
We know this field isn’t just business. Each journey is deeply personal, emotional, and high-stakes. A misplaced document, a compliance gap, or a delayed update can ripple into legal risks, missed deadlines, or heartbreak.
That’s why we go beyond features. Our clients get:
- Compliance confidence: secure document handling and audit-ready workflows
- Operational stability: systems that don’t buckle as they grow
- Human backup: our team standing shoulder-to-shoulder with yours
It’s not just about what the software does. It’s about the peace of mind it delivers.
The Orchid Difference
Where others leave you with partial solutions, generic templates, or limited support, we bring:
- Full-journey coverage — guiding you through every stage, from welcoming new clients to screening, matching, and managing each case with precision and care.
- Hands-on partnership — dedicated support hours every month, not just “when things break.”
- Purpose-built for your agency — designed with the unique demands of surrogacy and donor programs in mind.
- Room to grow — a platform that evolves with your agency, never against it.
You deserve a partner who cares about your success as much as you do, because in this work, technology alone isn’t enough.
That’s the Orchid difference.
Contact Us Today at 888.223.9818